This is a good question. Due to the prior service given to the client, she is now in your hands. If the hair is damaged, I do not suggest proceeding with a chemical service. Porosity is a key factor on how well the damaged hair can be lightened and how long the tone will stay in the hair. Permanent hair color is permanent but the tone is not. The virtue in corrective hair color is patience. The customer must understand that there will be follow-up appointments in securing the final goal of the hair color. Hair color (Fadage) will also be a problem for the client. This is due to porosity of the hair. The health of the hair must be given a total commitment by the client. Home hair care is a must. Establishing realistic goals between the client and colorist is very important. Remember, the colorist who is fixing the prior chemical service is not the one who damaged it. Work with your colorist. I recently had a customer visit and all her hair was burned off! She asked what she could do. I suggested cutting off the remaining hair in a nice textured style. She wanted to keep what was left and believe me, it was no longer than 2’ inches. I suggested a style for the shape of her face and color that would match her skin tone and eye color. But she wanted it left long and it really didn’t suit her. Sometimes you just have to walk away as a professional….
Joseph Kellner Hairdresser/Haircolorist/MakeupArtist